• What shipping options do you have?

 

All shipping options are displayed during checkout by weight.

 

Standard Shipping Options:

For orders 15 oz and under: USPS first class mail (5 days shipping speed) $4.99

For orders over 15 oz: USPS Priority Mail (3 days shipping speed) $6.99

 

Expedited Shipping Options:

FedEx (2 day speed): $9.95

*our standard processing time of 1-2 days still applies

 

International Shipping Options:

International rates vary based on country and shipping method chosen. Shipping rates are displayed during checkout. 

 

  • How long does it take my order to be processed?

 

All orders are processed for shipment Monday through Friday, by 10AM CST. All orders in our system by that cutoff time are processed for shipment the same day. 

 

  • Do you ship on the weekends?

 

No, all orders are processed for shipment Monday - Friday. 

 

  • When will I get my tracking number?

 

USPS and FedEx visit our warehouse throughout the day, Monday-Friday. Once the package is scanned into their system, tracking emails are sent out through our automated system. You can also review tracking information by logging into your account at myminimo.com. 

 

  • I ordered with 2 day shipping. It's been 2 days and I still have not received my package.

 

The 2 day, 3 day, or 5 day shipping speed only refers to the delivery time once the package is in the  hands of the carrier (USPS or FedEx). Please note, our 1-2 day business day processing time is not included in the shipping speed.  

 

  • My tracking link shows my package was delivered, but I don't have it.

 

Please contact us at customerservice@myminimo.zendesk.com or call us at 1-877-845-1335 Monday - Friday 9-5CST. We will review the tracking details, verify your address, and re-ship if necessary. 

 

  • I just ordered, how do I change my shipping address?

 

Please contact us at customerservice@myminimo.zendesk.com or call us at 1-877-845-1335 Monday - Friday 9-5CST. If the order has not been shipped, we can update the shipping address. If the order has already been shipped, we will give you instructions on how to re-route your package with the shipping carrier. 

 

  • Can I add Signature Confirmation to my order for delivery?

 

Yes- signature confirmation is an additional $3.00. If you would like to add this, please 

please contact us at customerservice@myminimo.zendesk.com or call us at 1-877-845-1335 Monday - Friday 9-5CST. We will send you an invoice for the additional amount. 

Do you have a question? A suggestion? Feel free to contact us and we will be happy to help you!