Shipping Policy

What is Navidium Shipping Protection?

Get peace of mind with Delivery Guarantee in the event your delivery is damaged, stolen, or lost during transit.

By purchasing Navidium Shipping Protection, we will reship your order free of charge in the event of damage, loss, or delivery by the carrier, but no receipt.

Navidium Shipping Protection is optional, but by deselecting shipping protection, we will not be liable for lost or stolen packages, included packages that are confirmed delivered by the carrier, but not received.

If shipping protection is not purchased, customer will be responsible for filing a claim with the carrier for the lost, stolen, or damaged package.

Please use the resources below to file a claim with the carrier in the event that the package has been lost in transit & Navidium Shipping Protection was not purchased:

USPS

https://www.usps.com/help/claims.htm

FedEx

https://www.fedex.com/en-us/customer-support/claims.html

UPS

https://www.ups.com/us/en/support/file-a-claim.page

 

Packages will not be reshipped, nor refunds given in the event that packages show delivered, but not received by the carrier, & no insurance was purchased.

 

If you would like to purchase Navidium Shipping Protection while your order is in processing/transit, please email us at cs@myminimo.com or call 888-412-5487.

What shipping options do you have?

All shipping options are displayed during checkout by weight.

Please note, our 1-2 day business day processing time is not included in the shipping speed.  

 

International Shipping Options:

International orders are typically delivered within 14 business days if USPS International First Class shipping is chosen during checkout.

Delivery times for all international orders are estimates, as the package has to go through customs. If delivery is late, please let us know so we can monitor the tracking.

If you are a resident of Canada, you can purchase some of our products through Amazon.ca: https://amzn.to/31woiZK 

 

How long does it take my order to be processed?

All orders are processed for shipment within 24-48 hours Monday through Friday, by 8AM CST. All orders in our system by that cutoff time are processed for shipment the same day. 

 

Do you ship on the weekends?

No, all orders are processed for shipment Monday - Friday. 

 

When will I get my tracking number?

USPS, FedEx, & UPS visit our warehouse throughout the day, Monday-Friday. Once the package is scanned into their system, tracking emails are sent out through our automated system. You can also review tracking information by logging into your account at myminimo.com

 

I ordered with expedited shipping. It's been 3 days and I still have not received my package.

The 2 day, 3 day, or 5 day shipping speed only refers to the delivery time once the package is in the hands of the carrier (USPS or FedEx). Please note, our 1-2 day business day processing time is not included in the shipping speed.   

 

My tracking link shows my package was delivered, but I don't have it.

Please contact us at cs@myminimo.com or call us at 1-888-412-5487 Monday - Friday 9-5CST. We will review the tracking details and investigate the issue.

If you added Navidium Shipping Protection, give us a call to promptly for reshipment. 

I just ordered, how do I change my shipping address?

Please contact us at cs@myminimo.com or call us at 1-888-412-5487 Monday - Friday 9-5 CST. If the order has not been shipped, we can update the shipping address. If the order has already been shipped, we will give you instructions on how to re-route your package with the shipping carrier. Some carriers charge a fee to re-route the package. You can also request that they hold the package for pickup.

USPS: https://www.usps.com/manage/package-intercept.htm 

FedEx: https://ask.fedex.com/help/en-es/sending-receiving/reroute-my-package 

 

Can I add Signature Confirmation to my order for delivery? 

Yes- signature confirmation is an additional $3.00. If you would like to add this, please 

please contact us at cs@myminimo.com or call us at 1-888-412-5487 Monday - Friday 9-5CST. We will send you an invoice for the additional amount. 

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