Shipping Policy

11755 W Little York Building 6, Houston, TX 77041

Open in Google Maps

What is Minimo Shipping Insurance?

Minimo Shipping Insurance covers your order 100% in the event that your package is:

  • delivered by the carrier, but not received
  • lost in transit
  • stolen
  • damaged

Due to the abundance of lost packages we see from USPS, we strongly recommend adding Minimo Shipping Insurance to your order. 

What shipping options do you have?

All shipping options are displayed during checkout by weight.

Please note, our 1-2 day business day processing time is not included in the shipping speed.  

 

International Shipping Options:

Due to the costs of shipping international orders, orders will not be-reshipped if not delivered.

If you are a resident of Canada, you can purchase some of our products through Amazon.ca: https://amzn.to/31woiZK 

 

How long does it take my order to be processed?

All orders are processed for shipment within 24-48 hours Monday through Friday, by 8AM CST. All orders in our system by that cutoff time are processed for shipment the same day. 

 

Do you ship on the weekends?

No, all orders are processed for shipment Monday - Friday. 

 

When will I get my tracking number?

USPS and FedEx visit our warehouse throughout the day, Monday-Friday. Once the package is scanned into their system, tracking emails are sent out through our automated system. You can also review tracking information by logging into your account at myminimo.com. 

 

I ordered with expedited shipping. It's been 3 days and I still have not received my package.

The 2 day, 3 day, or 5 day shipping speed only refers to the delivery time once the package is in the hands of the carrier (USPS or FedEx). Please note, our 1-2 day business day processing time is not included in the shipping speed.   

 

My tracking link shows my package was delivered, but I don't have it.

Please contact us at cs@myminimo.com or call us at 1-888-412-5487 Monday - Friday 9-5CST. We will review the tracking details and investigate the issue.

If you added Minimo Shipping Insurance, give us a call to promptly address the issue. 

I just ordered, how do I change my shipping address?

Please contact us at cs@myminimo.com or call us at 1-888-412-5487 Monday - Friday 9-5 CST. If the order has not been shipped, we can update the shipping address. If the order has already been shipped, we will give you instructions on how to re-route your package with the shipping carrier. Some carriers charge a fee to re-route the package. You can also request that they hold the package for pickup.

USPS: https://www.usps.com/manage/package-intercept.htm 

FedEx: https://ask.fedex.com/help/en-es/sending-receiving/reroute-my-package 

 

Can I add Signature Confirmation to my order for delivery? 

Yes- signature confirmation is an additional $3.00. If you would like to add this, please 

please contact us at cs@myminimo.com or call us at 1-888-412-5487 Monday - Friday 9-5CST. We will send you an invoice for the additional amount. 

Write us a message