Shipping Policy

 

  • What shipping options do you have?

 

All shipping options are displayed during checkout by weight.

 

Standard Shipping Options:

 

$4.99 Flat Rate for all US Orders. The delivery time will vary between 3-6 days.

 *our standard processing time of 1-2 days still applies

Expedited Shipping Options:

FedEx (3 day speed): $9.95

*our standard processing time of 1-2 days still applies

The 2 day, 3 day, or 5 day shipping speed only refers to the delivery time once the package is in the  hands of the carrier (USPS or FedEx). Please note, our 1-2 day business day processing time is not included in the shipping speed.  

*FedEx & USPS are also experiencing delays due to COVID19- this is completely out of our control & varies by location. Shipping times are an estimate - please take this into account when viewing tracking details. 

 

International Shipping Options:

COVID19 UPDATE: Due to unreliability with customs, tracking & delivery, we have temporary ceased shipping internationally- including Canada. We will continue to monitor the situation and resume international shipping when possible.

If you are a resident of Canada, you can purchase some of our products through Amazon.ca: https://amzn.to/31woiZK 

 

  • How long does it take my order to be processed?

 

All orders are processed for shipment within 24-48 hours Monday through Friday, by 8AM CST. All orders in our system by that cutoff time are processed for shipment the same day. 

 

  • Do you ship on the weekends?

 

No, all orders are processed for shipment Monday - Friday. 

 

  • When will I get my tracking number?

 

USPS and FedEx visit our warehouse throughout the day, Monday-Friday. Once the package is scanned into their system, tracking emails are sent out through our automated system. You can also review tracking information by logging into your account at myminimo.com. 

 

  • I ordered with 2 day shipping. It's been 2 days and I still have not received my package.

 

The 2 day, 3 day, or 5 day shipping speed only refers to the delivery time once the package is in the  hands of the carrier (USPS or FedEx). Please note, our 1-2 day business day processing time is not included in the shipping speed.  

*FedEx & USPS are also experiencing delays due to COVID19- this is completely out of our control & varies by location. Shipping times are an estimate - please take this into account when viewing tracking details. 

 

  • My tracking link shows my package was delivered, but I don't have it.

 

Please contact us at customerservice@myminimo.zendesk.com or call us at 1-877-845-1335 Monday - Friday 9-5CST. We will review the tracking details, verify your address, and re-ship if necessary.

If you added Route Shipping Insurance, you can file a claim here:

 routeapp.io/contact

 

  • I just ordered, how do I change my shipping address?

 

Please contact us at customerservice@myminimo.zendesk.com or call us at 1-877-845-1335 Monday - Friday 9-5CST. If the order has not been shipped, we can update the shipping address. If the order has already been shipped, we will give you instructions on how to re-route your package with the shipping carrier. 

 

  • Can I add Signature Confirmation to my order for delivery?

 

Yes- signature confirmation is an additional $3.00. If you would like to add this, please 

please contact us at customerservice@myminimo.zendesk.com or call us at 1-877-845-1335 Monday - Friday 9-5CST. We will send you an invoice for the additional amount.